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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. Nothing more. This page walks through what we gather, why we need it, and how you control it.

Account dataPayment recordsDevice identifiersSession logsContact preferences
bad baji How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, ask us to update or delete something, or raise a privacy concern, these channels put you in touch with our team. We handle data requests case by case and aim to respond within a reasonable timeframe.

Live chat Open the chat widget in the bottom corner of any lobby page and tell the agent you have a privacy question. They will route your request to the right department and follow up with next steps.
Email support Send your data request or privacy question to the support address shown in your account dashboard. Include your registered mobile number so we can verify your identity before sharing any account information.
Account settings Log in and head to the privacy tab under account settings to review what data we store, update your contact preferences, or submit a formal request to download or erase your personal information.
DATA HANDLING

How We Protect Your Information

We encrypt connections between your device and our servers, store sensitive data in secure environments, limit internal access to personal information on a need-to-know basis, and review our security practices regularly. Your bKash, Nagad and Rocket transactions run through payment processors that meet industry standards for financial data protection.

Encryption in transit

Every login, deposit and game session travels over an encrypted connection so account credentials, payment details and session tokens stay private while moving between your phone and our platform.

Cookie notice

We use cookies to keep you logged in across pages, remember your language choice, and measure which lobby sections get the most traffic. You control cookies through your browser settings.

Data retention

We keep account records and transaction logs as long as your account is open and for a period afterward to handle disputes, comply with audit requirements, and answer any questions you raise.

User rights

You can request a copy of the data we hold, ask us to correct outdated information, or delete your account by contacting support through live chat, email or the privacy section in account settings.

Common Privacy Questions

We ask for your mobile number, a password, your date of birth, and your preferred currency during sign-up. When you make your first deposit via bKash, Nagad or Rocket, we record the transaction details to verify your wallet and process future withdrawals.

Yes, but only what is necessary. Payment processors see your transaction amount and wallet identifier to complete deposits and withdrawals. Game studios like Evolution and Pragmatic Play receive a session token to load tables and slots, but they do not see your full account details.

We retain account records for a reasonable period after your last login to handle disputes, answer support questions, and meet audit requirements. If you want us to delete your data sooner, submit a formal request through the privacy tab in account settings.

Yes. Log in, go to account settings, open the privacy tab, and request a copy of your personal information. We will send a summary of your account details, transaction history, and any support messages within a reasonable timeframe.

Open account settings, find the notifications section, and toggle off any message types you no longer want. You can turn off promo emails, SMS alerts, or push notifications individually without affecting account-security messages.

We mark your account as closed, stop all marketing messages, and retain transaction logs and account records only as long as needed for audit, legal or dispute purposes. Contact support if you want to request full deletion of your personal information.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.